LLJUSA.COM stands behind our American made products, our service and you,
our customer. If, for any reason, you or your gift recipient are not fully
satisfied with your gift, please do not hesitate to let us know within 7 days
of receipt. For non-personalized products we will either exchange it or issue a gift card or refund. Personalized items are not eligible for return or refund. The item must be returned within 14 days of
receipt to remain eligible for a refund, any returns received after that will
be eligible for exchange or store credit up to 45 days of receipt of ordered item(s).
Shipping Methods & Costs
LLJUSA.COM offers the following shipping options for delivery within the
U.S. At this time, we are unable to ship to international addresses, P.O.
boxes, APO/FPO addresses or US territories.
USPS, UPS, and FedEx are used
Returns & Exchanges
LLJUSA.COM is happy to replace a gift with another selection, or issue a
gift card or refund according to our guarantee described above. To return or
exchange an item, please follow these simple steps:
our Customer Service department by emailing firstname.lastname@example.org to begin
processing your return or exchange. Include your order number in the subject
line, and the reason for return in the body of the message. You will be contacted with instructions
within 1-2 days.
the gift in its original packaging, if possible, with the packing slip.
Use the return label that was included in your box, or provided in your response from email@example.com. Please be sure your
Order ID is on the return label for fast processing.
your security, please return your gift within 14 days of receipt with an
insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. LLJUSA.COM is not responsible for items
damaged or lost in transit. If you are returning a gift because it is
damaged or defective or you did not receive the product ordered, LLJUSA.COM will provide a prepaid USPS
The return shipping address or return label will be emailed to you when you have completed step 1 above.