When and how should I return an item?

LLJUSA.COM guarantee

LLJUSA.COM stands behind our American made products, our service and you, our customer. If, for any reason, you or your gift recipient are not fully satisfied with your gift, please do not hesitate to let us know within 7 days of receipt. For non-personalized products we will either exchange it or issue a gift card or refund. Personalized items are not eligible for return or refund. The item must be returned within 14 days of receipt to remain eligible for a refund, any returns received after that will be eligible for exchange or store credit up to 45 days of receipt of ordered item(s).

Shipping Methods & Costs

LLJUSA.COM offers the following shipping options for delivery within the U.S. At this time, we are unable to ship to international addresses, P.O. boxes, APO/FPO addresses or US territories.

USPS, UPS, and FedEx are used by LLJUSA.COM.

Returns & Exchanges

LLJUSA.COM is happy to replace a gift with another selection, or issue a gift card or refund according to our guarantee described above. To return or exchange an item, please follow these simple steps:

  1. Contact our Customer Service department by emailing service@lljusa.com to begin processing your return or exchange. Include your order number in the subject line, and the reason for return in the body of the message. You will be contacted with instructions within 1-2 days.
  2. Repack the gift in its original packaging, if possible, with the packing slip. Use the return label that was included in your box, or provided in your response from service@lljusa.com. Please be sure your Order ID is on the return label for fast processing.
  3. For your security, please return your gift within 14 days of receipt with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. LLJUSA.COM is not responsible for items damaged or lost in transit. If you are returning a gift because it is damaged or defective or you did not receive the product ordered, LLJUSA.COM will provide a prepaid USPS return label.

The return shipping address or return label will be emailed to you when you have completed step 1 above.